For IT support and managed services
Your best month is the one they notice least
Twenty-three jobs, one invoice line
Support work is invisible by design. When you do it well, the evidence is an absence — nothing broke, nobody called twice, the backup that was never needed ran anyway. None of that reaches the person approving the invoice.
What you handled in March
Twenty-three jobs. Nothing went badly wrong, which is the point of paying you.
What they see
Invoice · March
IT support — monthly
$450
One line. This is the month a client asks what they are actually paying for.
And the money that quietly leaks
Quick favours nobody ever billed
A machine set up for a new starter. An hour recovering a mailbox. Individually too small to invoice, and collectively a week of your year given away — because raising an invoice for it afterwards feels worse than absorbing it.
The contract stopped matching reality
You agreed cover for twelve machines. They are on nineteen. The tickets went up, the fee did not, and nobody made a decision about it — it just drifted.
Nothing breaking is the service. Say so, monthly, in writing.
A client who can see what a quiet month contained does not need convincing at renewal. One who cannot see it is comparing your invoice against a month in which, as far as they know, nothing happened.
What changes
Out-of-scope work gets a price before you do it
A request comes in that is outside the agreement. You quote it on the request itself, the client approves that amount, and it becomes an invoice. The awkward part — agreeing money for work already done — is moved to before the work starts, which is the only place it is comfortable.
Maintenance runs on a schedule, not on memory
Set a reminder against the service itself: quarterly health checks, backup verification, licence and domain renewals, patch cycles. It goes out on the date, in your timezone, to every client on that service — whether or not it was on anyone's mind that week.
A quiet month has something to show for it
Publish a monthly report with what was handled, what was prevented and what is coming. The client sees twenty-three resolved tickets rather than one invoice line — which is the difference between renewing without discussion and renewing after a negotiation.
The support fee collects itself
The invoice goes out on the date. Reminders follow on a schedule you set once, a late fee applies if you want one, and an account left unpaid can pause access automatically — a policy agreed at the start rather than a decision you make while annoyed.
What it costs
Ten dollars a month on your own, nineteen with a small team. The pricing page converts that to your own currency. A free plan with one client runs indefinitely, so you can put a real support contract through it before committing.
Clients pay by card, bank transfer or mobile money, into your own payment account. We never touch your money and take no cut of it.
See whether it fits
Two minutes of questions, and an honest answer about whether Packaged suits how you work — including when it does not. No card needed.