Terms of Service

Packaged is operated by Premier Tech Lab, a software engineering company in Accra, Ghana. These terms are between Premier Tech Lab and you — the business or person who opens an account. Using Packaged means accepting them.

They do not create any agreement between us and your clients. Your relationship with them is yours alone, on whatever terms you set.

Packaged is software for running a service business: packaging services, billing clients on repeating or one-off arrangements, chasing what is owed, delivering work, and giving clients a portal to see it all.

We aim to keep it available and working, and to tell you when it is not. We do not promise it will never be interrupted, and we may change how features work as the product develops. If we remove something you depend on, we will give you reasonable notice.

You are responsible for what happens under your account, including what the people you invite do. Keep your sign-in details to yourself, use a password you do not use elsewhere, and turn on two-factor authentication — it is available on every plan.

Tell us promptly if you think someone has got into your account.

Everything you put into Packaged about your clients stays yours. We store and process it so the product works, and for nothing else. You can export or delete it while your account is open.

You are responsible for having the right to collect and store what you put in, and for meeting whatever obligations you owe your clients under data protection law. How we handle all of it is set out in our Privacy Policy.

• Paid plans are billed in advance, monthly or yearly, in US dollars. Prices shown in other currencies are approximate and for guidance only — the charged amount is the dollar amount.
• Each plan has limits on active clients, team members and portal users. When you reach one, you can move up a plan or reduce your usage. Nothing you already have is removed or hidden.
• Moving to a lower plan is possible once you are inside its limits. We tell you what to reduce rather than letting you move and then breaking something.
• The free plan does not expire and does not require a card.
• If we change our prices, existing subscriptions keep their price until the end of the current billing period, and we will tell you before the next one.

You can cancel at any time and keep access until the end of the period you have paid for. We do not refund part-used periods unless something has gone wrong on our side.

If a payment fails or you cancel, nothing is taken away from your clients. They keep their portal, their invoices and their history. Your account may sit above the limits of the free plan, in which case you can keep everything you have but cannot add anything new until it is resolved.

When your clients pay you, that money moves through your own Stripe or Paystack account, under your agreement with them. We never hold your money and we take no cut of it. Their fees, their payout schedules and their rules apply.

What you charge, what you refund and what you owe in tax are between you, your clients and your tax authority. Packaged calculates tax the way you configure it — getting that configuration right is yours to do.

• Break the law with it, or help someone else to.
• Send unsolicited bulk email through it, or anything designed to deceive the person receiving it.
• Try to reach data belonging to another business on Packaged, or probe the service for weaknesses without asking us first. Tell us instead — we would rather hear from you.
• Resell or white-label Packaged itself without our written agreement.

We may suspend an account that is doing any of these, and will explain why unless the law stops us.

You can close your account whenever you like. We may end this agreement if you breach these terms and do not put it right after we have asked, or if we stop offering Packaged — in which case we will give you notice and time to get your data out.

Packaged is provided as it is. We do not promise it is free of faults or fit for a specific purpose you have in mind.

We are not liable for money you did not make, business you lost, or data you did not keep a copy of. Where we are liable, that liability is capped at what you paid us in the twelve months before the problem arose. Nothing here limits liability that cannot lawfully be limited.

We may update these terms as the product changes. If a change materially affects you, we will tell you before it takes effect. Continuing to use Packaged after that means accepting the new version.

These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute.

Questions go to hello@packaged.services.